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Home » FAQ

Frequently Asked Questions


  1. How safe is the information I provide you?
  2. How soon will my order be shipped and when can I expect to receive it?
  3. How discreet is my order?
  4. What are my payment options?
  5. How will my order be shipped?
  6. What if I decide to cancel my order?
  7. What if an item is out of stock?
  8. What if I receive the wrong item or a defective item?
  9. Do you ship internationally?
  10. What if I decide I don't like an item after I receive it?
  11. How can I check the status of my order?
  12. Do you charge sales tax?
  13. Do you ship to APO/FPO addresses?
  14. Do you have a physical store or mail order catalog?
  15. Do you sell wholesale to other retailers or party planners?
  16. Do you offer discounts or special promotions?
  17. Do you have a newsletter?
  18. What is your return policy?
  19. Do you offer free shipping?

  1. How safe is the information I provide you?

    Your privacy is very important to us at the BDSM Discount Store.  We do not sell, lease, rent or provide your name to any third parties except for bank verification only.  Your mailing address is used only for shipping your order to you.  You are not required to sign-up for our e-mail newsletter and you do not have to place an order to sign up for our newsletter.  We will not provide your e-mail information to any third party for any reason other than a court order.  For additional information please see our privacy notice.



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  2. How soon will my order be shipped and when can I expect to receive it?

    Usually your order will be shipped within 48 hours of receipt of your order.  Please allow ten to fourteen days to receive your orders.  Expedited shipping is available for an additional fee.  Please refer to our shipping page for current standard shipping rates. 

    NOTE: Our warehouse is  closed on weekends.  Any order placed on Friday through Sunday will usually ship on Monday but could be Tuesday depending on the volume of orders received over the weekend and the size of the order.



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  3. How discreet is my order?

    All of our orders are shipped in plain brown packaging without our name on the outside of the package.  Your sale will show as Discounter and/or Discount Sales on your credit card statement.  Again, your privacy is of utmost importance to us and we do everything within our power to protect you with complete discretion.



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  4. What are my payment options?

    We currently accept Visa, MasterCard, AmericanExpress, Discover and PayPal all through PayPal.  We also gladly accept personal checks and money orders but those methods of payment will delay your order as we wait until the payment clears the bank in an effort to help provide our customers the lowest prices possible.  This will delay the receipt of your order.  We apologize for any inconvenience this may cause you. 



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  5. How will my order be shipped?

    We use UPS and USPS for shipping.  Please see our shipping page for current shipping rates.  The outside of the package is discrete to protect your privacy.



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  6. What if I decide to cancel my order?

    Should you decide that you need to cancel your order you must contact us before you receive notification that your order is processing.  Due to the personal nature of our products and in order to keep our prices as low as possible for you once we process your order ALL SALES ARE FINAL.  If you receive a faulty product we will gladly exchange it.  Please contact us for a RMA number within 30 days of receipt..  Once our distribution center receives the faulty merchandise we will gladly replace it.



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  7. What if an item is out of stock?

    We do our best to ensure that our online store shows only what is available but once in a while we sell out of something after you place your order.  Should that happen we will refund your money for any item on back order.



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  8. What if I receive the wrong item or a defective item?

    Our shipping department does everything possible to make sure that your order is filled properly but once in awhile an error does happen.  Also, although we pride ourselves in carrying high quality products, once in awhile there is a defective item for whatever reason.  

    Please check your order as soon as you receive it and notify us as soon as possible.

    Again, in an effort to keep our costs down and pass the savings on to you, you must notify us within 7 days of receipt of your order.  We appologize but after seven (7) days of you receiving your order we are unable to honor the following policies.

    If you receive the wrong item we will gladly accept it for return and send you the item you actually ordered.  Should the item you ordered no longer be available we will refund your money or provide you a store credit.  Please do not open or use the product as we are unalbe to accept the return of any open product. 

    If you receive a defective item we will gladly replace it.  Again, should the product you ordered become unavailable we will refund your money or provide you a store credit.

    PLEASE NOTE:  FOR YOUR HEALTH AND SAFETY WE ARE UNABLE TO ACCEPT RETURNS OF ANY OPEN PACKAGES UNLESS THE ITEM IS DEFECTIVE.

     



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  9. Do you ship internationally?

    Yes, we do ship internationally.  Please check local laws regarding possession of any of our products before purchasing as local laws vary regarding ownership of some of the products that we carry.  We will not be liable or be held responsible for any attempt on your part to obtain any of our products that you are not legally authorized to own.  If you have an APO address the government has guidelines as to what items you may obtain - please check with them before ordering.  We are unable to ship handcuffs and straight jackets internationally. We apologize but we are not responsible for any products or merchandise confiscated by customs.  Also, we do not ship to P.O. Boxes outside of the United States.  Please contact us with a list of what you would like to order to get a shipping quote.  Our rates are discounted by about 30% less than standard UPS rates.  Customer is responsible for customs fees which are NOT included in the price of the order or shipping.



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  10. What if I decide I don't like an item after I receive it?
    We will accept returns subject to a 25% restocking fee. Due to health and safety reasons as well as to help keep our costs down we are unable to accept the return of any product that has been opened. If you need to return any of the products you received for ANY reason please contact us within seven (7) days of receipt for an RMA. We will NOT accept returns for ANY reason without a valid RMA.

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  11. How can I check the status of my order?

    By going to Order Tracking on our website and entering your order number and e-mail address you will be able to check where your order is at.  The tracking number will be entered as soon as your package ships. Also, you may go to Contact Us and enter a queary.



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  12. Do you charge sales tax?

    We charge Wisconsin sales tax.  Check your local laws for sales tax requirements. Also, for Wisconsin residence - we charge 5.00% state tax so if you are located in a special tax district you may be responsible for the local tax for your district.



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  13. Do you ship to APO/FPO addresses?

    While we do ship to APO/FPO addresses however there are certain restrictions on what items are allowed to be shipped.  Please check to make sure that any products ordered are allowed at your location.  Priority shipping is recommended.  We are not responsible for any additional fees or expenses incurred or for the retention of your order by customs should the order not pass inspection and no refunds will be provided.  The customer is responsible for any additional expenses incurred or involved for shipments to APO/FPO's.  PLEASE NOTE WE DO NOT SHIP TO P.O. BOXES FOR APO/FPO ADDRESSES.



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  14. Do you have a physical store or mail order catalog?

    In an effort to keep our expenses down and pass the savings on to you, our valued customers, we do not have a brick and morter store front nor do we print cataloges. This website is our catalog.



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  15. Do you sell wholesale to other retailers or party planners?

    If you have any questions regarding volume pricing, please contact us with basic information so that we may be of further assistance to you.  We are in the process of developing a home party program.  If you have any interest in this please contact us for additional information. 



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  16. Do you offer discounts or special promotions?

    We regularly receive discounts from our suppliers and gladly pass them on to you, our cherished customers.  If you subscribe to our newsletter we provide that information to you as soon as they become available. 

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  17. Do you have a newsletter?

    From time to time we will send out an e-mail newsletter with helpful information.  If you are interested in receiving this e-mail from us please subscribe.  No order is required to sign up and you are not required to sign up to make a purchase.



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  18. What is your return policy?

    You must contact us when you have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so that the Returns Department will handle your return smoothly.  No returns will be accepted without a valid RMA issued by us.

    For health and sanitary purposes, as well as in an effort to help keep our costs and prices as low as possible ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or replace for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address you receive from Convergence. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please email sales@bdsmdiscountstore.com.

    If you do not follow all of the instructions on this page you may incur a 25% restocking fee or not receive any refund at all.



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  19. Do you offer free shipping?

    Yes we do on orders over $100 to the 48 contiguous United States.  Please make sureto enter your address correctly at checkout or there could be a delay in processing your order.  We will submit an invoice to you for postage (as well as notify you by e-mail) if there is postage due.  Unfortunately, we will be unable to process your order until the postage gets paid.  Our margins are too tight to offer the free postage outside of the 48 contiguous states and would actually loose money.



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